Patient Rights Protection Office

The Office for the Protection of the Rights of Recipients of Health Services operates in accordance with the provisions of Law 4368/16 (21A). It ensures that patients are informed about their rights when receiving inpatient health services and monitors and intervenes to safeguard those rights. The aim of the Office is to uphold the rights of users of health services, in line with the operational principles of the National Health System (NHS), as defined by the relevant legal framework. Citizens may contact the Office to seek the best possible solution to any issues that arise in relation to the hospital’s services. The purpose is twofold: to address each individual's problem and to record any dysfunction in the process so that the necessary adjustments can be made to improve the system.

The Office for the Protection of the Rights of Recipients of Health Services is the ally of every patient and accompanying person within the Hospital. It is here to ensure that everyone is treated with respect, dignity, and full information.

CONTACT

The office is located on the first basement level (floor -1) of the hospital and operates on working days from 08:30 a.m. to 14:30 p.m.
Tel: 26913-60343
Email: grpoliti@gnaigio.gr

STAFF

Zante Paraskevi, Social Worker (TE)

Douvì Vasiliki, Nursing Assistant (DE)

Surgiadaki Maria, Public Health Technologist (TE)

LOCATION

The office is housed in a separate designated area on the ground floor, next to the office of the Director of the Nursing Service.

MAIN RESPONSIBILITIES

Reception and guidance of patients and accompanying persons
Providing information about hospital operations
Support for matters related to service access and communication
Information on the rights and obligations of health service recipients

Additionally, complaint boxes have been placed throughout the Hospital.

In 2024, according to the annual report of the Offices for the Protection of the Rights of Recipients of Health Services across all NHS Hospitals (download the full report HERE), a total of 2,390 written complaints, 6,097 verbal complaints, 17,805 non-complaint requests and 4,813 letters of appreciation were submitted.

An analysis of the causes of citizen dissatisfaction shows that most complaints (45.1%) relate to communication between patients and hospital staff. The most significant issues were identified in the appointment scheduling process (20.4%), as well as staff attitude, including reports of indifference, difficulty in communication, and lack of courtesy (9.2%).

Our Hospital’s Office takes these findings very seriously and makes every possible effort to minimize any problems that may arise.